Kit Supply + Co. Return Policy

 

RETURNS

If you are not satisfied with your item, a return or exchange can be made within 15 days of purchase. To be eligible for a return, products must be returned in unused, unwashed and unworn condition with all original tags and packaging included. Swimwear must have original sanitary sticker attached. 

After 15 days, returns may be made for store credit only. All return requests made after 30 days of purchase are ineligible for return.

We cannot accept returns on the following items:
Sale items, gift cards, magazines/coloring books/activity books, some health and personal care items including apothecary items and face masks

Please send return requests to hello@kitsupplyandco.com. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are located in the USA, a return shipping label will be generated and emailed to you. 

Otherwise, to return your product, please mail your product to:

Kit Supply + Co.
9 Government Street
Kittery, ME, 03904, USA


EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kitsupplyandco.com. We will do our best to offer the same item as an exchange. If the item is not available, we will offer a similar item or refund.

If your exchange is approved, you will not be responsible for return shipping costs or shipping costs to receive the replacement product.